Get personalized tech support in person or online.
Need help navigating your device, using an app, or downloading eBooks and eAudiobooks? Let us help! Book a 30-minute appointment with a librarian to get help with any of the following: getting started with video conferencing software (such as Zoom or Skype), accessing online library materials (such as e-books, audiobooks, streaming video, or research tools), or Microsoft Office or other software.
What we can help with:
- Downloading eBooks, eAudiobooks, or other online library resources
- The library website, catalog, or research and learning resources
- Software or apps we teach classes on such as Microsoft Office, Zoom, Email, Google Docs, Facebook, and others
What we cannot help with:
- Hardware issues
- Removing viruses or other malware
Click Here to Request a Tech Help Appointment
We will try to get back to you to set up an appointment within 3 business days. If you need assistance more quickly or outside of our operating hours you can try:
TechConnect Washington Community Helpdesk
Free technical assistance to all Washington residents. They also provide assistance with Affordable Connectivity Program applications. Available in multiple languages via email, telephone, and chat. 1-800-216-1132 between the hours of 8:00 am – 8:00 pm.