Digital Equity Navigator

DEN - Jamie_Pena_Headshot2

Meet Jefferson County’s Digital Equity Navigator, Jamie Pena. He’s here to assist you with digital navigation, home connectivity, and digital literacy. You’ll be able to find him at the locations listed below. You can also contact him with your questions or to set up an appointment. | 360-301-5815

Locations & Hours

Jefferson County LibraryPort Townsend Public LibraryQuilcene Community Center
Monday: 10 – 1 pm; 2 – 5 pmWednesdays: 10 am – 1 pm; 2  – 6 pmThursdays: 10 am – Noon
Tuesday: 10 – 1 pm; 2 – 7 pm
Thursday: 1:30 pm – 5 pm
Friday: 10 – 1 pm; 2 – 5 pm

Internet Services

Free Internet

Did you know the Jefferson County Library and Port Townsend Public Library provide free wireless Internet services? You’ll find WiFi inside each library and 24/7 in both parking lots. For free public WiFi in Jefferson County, click here.

The libraries also offer mobile wireless hotspots (MiFis) for checkout, free with your library card. These portable devices provide Internet service anywhere they receive a signal. To view MiFis and place a hold, click here.

The Affordable Connectivity Program (ACP)

A federally funded program, the ACP provides qualifying households up to $30 per month off of their Internet bill and $75 per month for those on Tribal lands. It also provides a one-time $100 subsidy off the purchase of a desktop computer, laptop, or tablet. To see if you qualify for the ACP call 1-877-384-2575 or click here.

Once approved, locate a participating service provider. Below are select ACP providers for Jefferson County.

Use this online tool to locate additional providers.

Astound VerizonPCs for People
CenturyLinkAT&THuman I.T.

Below are ACP participants who offer free smartphones.

For a complete list of phone providers with the ACP and Lifeline programs, click here.

Assurance Wireless EnTouch WirelessSafeLink Wireless

For questions and application assistance contact Jamie Pena at, 360-301-5815.

Jefferson County Broadband Action Team (JBAT)

JBAT– Stay up-to-date on the most recent broadband developments in Jefferson County. A great resource to learn about broadband, local projects, financial assistance, and more.

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Digital Literacy

Northstar Digital Literacy defines the basic skills needed to perform tasks on computers and online. Self-guided online, self-guided modules assess the ability of individuals to perform tasks based on skills in three main areas:

  • Essential Computer Skills – Basic Computer Skills, Internet Basics, Using Email, Windows OS, Mac OS
  • Essential Software Skills – Microsoft Word, Excel, PowerPoint, Google Docs
  • Using Technology in Daily Life – Social Media, Information Literacy, Career Search Skills, Supporting K-12 Distance Learning, Your Digital Footprint.

Assessments take approximately 15 minutes. Self-directed online learning modules take approximately 90 minutes and require registration. For assistance contact Jamie Pena at, 360-301-5815.

LinkedIn Learning – Offers thousands of online courses including digital literacy. Free with your library card. Suggested search terms for digital literacy includes “computer literacy”, “digital literacy”, “Windows”, and “iPhone”.

GCFLearnFree – From Microsoft Office and email to reading, math, and more— offers more than 200 topics, including more than 2,000 lessons, more than 1,000 videos, and more than 50 interactives and games. English, Spanish, and Portuguese; free to all.

Below you’ll find a few beginning tutorials from GCFLearnFree to get you started with your computer.

Setting up a ComputerConnecting to the InternetProtecting Your Computer
Getting Started with Your First ComputerButtons and Ports on a ComputerCleaning Your Computer
Getting to Know Laptop ComputersBasic Parts of a ComputerCreating a Safe Workspace

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Technical Support

JCL’s One-on-One Tech Help – Book a 30-minute appointment with a librarian to get help with any of the following: getting started with video conferencing software (such as Zoom or Skype), accessing online library materials (such as e-books, audiobooks, streaming video, or research tools), or Microsoft Office or other software taught in our classes.

TechConnect Washington Community Helpdesk – free technical assistance to all Washington residents. Available in multiple languages via email, telephone, and chat. 1-800-216-1132, 8 am – 8 pm.

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Other Resources

Washington State Library Digital Inclusion Resources – an extensive resource for affordable Internet, technical support, and digital skills. Highlights include:

  • Microsoft Imagine Academy Online LearningWashington state residents have free access to online learning resources for Microsoft Office applications, computer science, data science, IT infrastructure, and developer. 
  • Grow with Google – Through free tools and training, Grow with Google is designed to help people get the right skills to find jobs they want, advance their careers and grow their businesses.
  • Cisco Networking Academy – provides access to online courses ranging from basic computing to programming and cybersecurity. Earn digital badges and prepare for certification exams; some courses may be eligible for reduced-cost college credit. English; free to all.

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