Position: Digital Equity Navigator (1.0 FTE, 40 hours/week – 1-year position, additional years
contingent on grant funding to be determined by December 2021)
Compensation: $47,507.20 + full employer-paid benefits (medical, dental, vision)
Opening date: November 10, 2021
Closing date: open until filled (review of applications begins December 6, 2021)
Position start date: January 3, 2022
The Jefferson County Library in Port Hadlock, WA, has an opening for a 1.0 FTE, 40 hour/week Digital Equity
Navigator. This position provides individualized and group assistance to vulnerable populations experiencing
digital isolation and barriers to equitable access. The Digital Equity Navigator will provide direct support with all
facets of digital inclusion – home connectivity, device selection and deployment, and digital literacy skills. The
Navigator will be able to assess an individual’s need and give guidance on resources and tools that align with skill
level, needs, and lifestyle. This position will work closely with all members of the Cooperative Libraries of the
Eastern Olympics (CLEO) consortium as well as WSU Extension and other Jefferson County educational and
community organizations, prioritizing low-income and underserved segments of our communities.
In addition to digital equity and literacy outreach and support, the Digital Equity Navigator will be a member of
the Jefferson Broadband Action Team, collaborate with area organizations on broadband funding and education
initiatives, and promote/present Jefferson County Library digital resources to the public. We are seeking
candidates who value the mission of public libraries and recognize their prominent position in ensuring digital
equity and inclusivity, and who understand the challenges and opportunities of bringing broadband access and
digital literacy support to rural communities. Our Navigator superhero will be collaborative, tech-savvy, and
familiar with current broadband services, trends, and funding/subsidy programs.
This position reports to the Library Director and is supervised by the Systems and Technical Services Manager.
While it is based out of the Jefferson County Library in Port Hadlock, it is expected that up to 30% of this position
will be performed remotely and/or at other organization offices and educational institutions. Travel in Jefferson
County is required. For a complete description of duties and responsibilities, see the Job Classification.
Basic responsibilities include, but are not limited to:
- Provide ongoing outreach to communities who are experiencing barriers to technology and/or Internet to access resources.
- Work one-on-one with individuals experiencing barriers to access online resources. Act as a liaison and connect people to technology, free or affordable home Internet service options, digital literacy classes, etc.
- Maintain a list of available community resources – including sources of affordable computers or other Internet enabled devices – and share those with communities impacted by digital isolation and other barriers.
- Help individuals fill out paperwork, submit required identification documentation (if they don’t have access to a computer/scanner/printer), and support them in getting documentation if they don’t have it.
- Travel to locations throughout Jefferson County to provide face-to-face programs and assistance with digital equity/inclusion needs, including schools, community centers, Extension office, other libraries, etc.
- Create/maintain relationships and partnerships with relevant local and regional community-based organizations.
- Assist with library WiFi hotspot management and tech support.
- Provide/support digital literacy instruction for all ages.
- Define, document, and report out on measurable service goals for digital equity and inclusion initiatives throughout Jefferson County.
- Act as liaison/member of Jefferson County Broadband Action Team.
Required skills/experience include:
- 5+ years of customer service, including face-to-face and phone/email support.
- Strong technical aptitude, including knowledge of current broadband technologies and trends.
- Program development and presentation for digital literacy education.
- Strong verbal and written communication skills.
- Highly organized with strong planning, documentation, and report generation experience.
- Ability to work independently while managing multiple priorities in a busy environment.
- A Bachelor’s Degree plus five (5) years of relevant customer service experience, or an equivalent combination of education and experience.
- Valid Washington driver’s license.
- Ability to read, write, and speak Spanish proficiently.
The Jefferson County Library provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.